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ROLES
User experience, development, interaction design, user interface design, usability testing, and evaluation.
PROJECT OVERVIEW
While working for AA Cargo, they wanted a better user experience on their website and I created an online pet booking application. Before, the AA Cargo website was hard to navigate and people had to call in to book their pet. By allowing them to book their pets online, it saved the company time and money.
PROJECT GOALS
I needed to create a new application that allowed the customers to navigate AA Cargo and book their pets online.
DESIGN ACCOMPLISHMENTS
1) AA Cargo Website Redesign:
-Designed and developed the user interface
View the complete website here!
2) AA Cargo Pet Booking App
-Designed and developed the AA Cargo Website Pet Booking App
View the complete website here!
3) Collaboration: Worked with front-end and back-end developers, and project managers. Served as the advocate for human-centered design through out the production process, provided guidance to all members of the team.
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ROLES
User experience, development, interaction design, user interface design, usability testing and evaluation.
PROJECT OVERVIEW
While working for AA Cargo, they wanted a better user experience for customers to ship their cargo.
PROJECT GOALS
I needed to create a new application that allowed the customers to ship their cargo easily and efficiently.
DESIGN ACCOMPLISHMENTS
1) Wireframes:
-Created a wireframe
2) Low and High Fidelity Prototype:
-Designed and developed the user interface
View the complete prototype here!
4) Collaboration: Worked with other UX designers, front-end and back-end developers, and project managers. Served as the advocate for human-centered design through out the production process, provided guidance to all members of the team.
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Location /Item group step one
ROLES
User experience, interaction design, user interface design, usability testing and evaluation.
PROJECT OVERVIEW
The Pricing Analysts needed a way to group items and store locations. Their current application was done using MS Excel sheets mostly so needed a better way.
PROJECT GOALS
I needed to create a new application that allowed the Pricing Analysts to do their jobs easier and more efficiently.
RESEARCH ACCOMPLISHMENTS
User Research: Interviewed the Pricing Analysts who use the current application on a daily basis. Interviewed developers to get a better understanding of its functionalities and what they would like to see modified in the current system.
Stakeholder Interviews: Interviewed the senior manager to determine the core functionalities and requirements.
Market Research: Researched, attended live demos and compared other monitoring applications to determine if additional features are necessary for our users.
CONTENT STRATEGY ACCOMPLISHMENTS
Collaborated with the design and development teams to compile the project requirements documents.
DESIGN ACCOMPLISHMENTS
1) Design Thinking Session: Created empathy map and user journey during the Design Thinking Session.
2) Wireframes:
-Hand sketched wireframes during the Design Thinking session.
-Voted on the designs using stickers
-Prioritized the design ideas
3) Low and High Fidelity Prototype:
-Designed the user interface
View Item and Location Groups Prototype | Download Item and Location Grouping PDF
4) Collaboration: Worked with front-end and back-end developers, and project managers. Served as the advocate for human-centered design through out the production process, provided guidance to all members of the team.
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]]>The post 7 Eleven One App and Rewards appeared first on UX Beach.
]]>User experience, interaction design, user interface design, usability testing and evaluation.
PROJECT OVERVIEW
A mobile app needed to be created for 7 Eleven’s customers to purchase and see their rewards on the go.
PROJECT GOALS
I needed to create a new application that allowed the customers to purchase in store, see their rewards, and more in app.
DESIGN ACCOMPLISHMENTS
1) Design Thinking Session: Created empathy map and user journey during the Design Thinking Session.
2) Wireframes:
View the Complete One App Wire Frame here for IPhone!
4) Collaboration: Worked with front-end and back-end developers, and project managers. Served as the advocate for human-centered design through out the production process, provided guidance to all members of the team.
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]]>The post 7 Eleven Create Promo Application appeared first on UX Beach.
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ROLES
User experience, interaction design, user interface design, usability testing and evaluation.
PROJECT OVERVIEW
The Vendors needed a way to create promos in their stores.
PROJECT GOALS
I needed to create a new application that allowed the Vendors to create any promotion they needed to in their stores.
DESIGN ACCOMPLISHMENTS
1) Design Thinking Session: Created empathy map and user journey during the Design Thinking Session.
2) Wireframes:
View the Complete Create Promo Wire Frame here Made in Invision!
4) Collaboration: Worked with front-end and back-end developers, and project managers. Served as the advocate for human-centered design through out the production process, provided guidance to all members of the team.
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]]>The post M.O.S.S. UI appeared first on UX Beach.
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ROLES
User experience, interaction design, user interface design, usability testing and evaluation.
PROJECT OVERVIEW
The Break/Fix Technicians at Verizon were having to use 4 different web applications to perform their job duties. I was tasked as the lead designer to bring all 4 functionalities into one responsive application. Now, the Break/Fix Technicians would only need one application to monitor servers around the world.
PROJECT GOALS
Create a powerful application that combines 4 functionalities of previous applications into one so the job of a Break/Fix Technician is more stream-lined.
RESEARCH ACCOMPLISHMENTS
User Research: Interviewed Break/Fix Technicians who use the current 4 applications on a daily basis, and train users how to use the application. Interviewed developers to get a better understanding of its functionalities and what they would like to see modified in the current system.
Stakeholder Interviews: Interviewed the senior manager to determine the core functionalities and requirements.
Market Research: Researched, attended live demos and compared other monitoring applications to determine if additional features are necessary for our users.
CONTENT STRATEGY ACCOMPLISHMENTS
Collaborated with the innovation, product marketing, web strategy, design and development teams to compile the project requirements documents.
DESIGN ACCOMPLISHMENTS
1) Information Architecture: Created story map, flows, and experience models.
M.O.S.S. Story Map | Download Story Map
2) Wireframes & Prototypes: Hand sketched wireframes during the brainstorm session. Created detailed wireframe specifications using Balsamiq and hi-fidelity interactive prototypes using Sketch and Invision.
3) User Interface Design: Designed the user interface.
M.O.S.S. UI Design | Download M.O.S.S UI Design
4) Collaboration: Worked with front-end and back-end developers, and project managers. Served as the advocate for human-centered design through out the production process, provided guidance to all members of the team.
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ROLES
User research, user experience, interaction design, user interface design, development.
PROJECT OVERVIEW
The Verizon Cloud Platform team needed a website so that internal Verizon employees and vendors could upload their projects to the private cloud, hosted by OpenStack. This website was built in ReactJS and designed in Sketch App.
PROJECT GOALS
To create a website to enable all of Verizon’s employees and vendors to upload projects to the cloud. There are severs all over the world that host Verizon’s projects.
RESEARCH ACCOMPLISHMENTS
User Research: Interviewed employees to learn what their project needs were and what they wanted to upload to our cloud.
Stakeholder Interviews: Interviewed the VCP manager to determine the core functionalities and requirements.
Market Research: Researched, attended live demos and compared other cloud-based applications to determine if additional features are necessary for our users.
CONTENT STRATEGY ACCOMPLISHMENTS
Collaborated with the development and design team to compile the project requirements documents.
DESIGN ACCOMPLISHMENTS
1) Style Guide: Helped to create a style guide with reusable components that were then built using ReactJS for the website and other applications.
V.C.P. Style Guide | Download Style Guide
2) Empathy Mapping: Designed an empathy map in order to measure how the targeted user thinks and feels.
3) User Journeys and Personas: Created a user journey and personas to step into the shoes of the user.
4) Wireframes & Prototypes: Hand sketched wireframes during the brainstorm session. Created detailed wireframe specifications using Balsamiq and hi-fidelity interactive prototypes using Sketch and Invision.
3) Website Design: Designed the website.
V.C.P. Website Design | Download V.C.P. Website Design
4) Collaboration: Worked with fullstack developers and project managers. Served as the advocate for human-centered design through out the production process, provided guidance to all members of the team.
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ROLES
User experience, interaction design, user interface design.
PROJECT OVERVIEW
For the final project for my UX certification, each team was tasked to create an app for consumers.
ShopPal Features:
- Displays coupon offers and deals from
shops in your neighborhood - Display deals by category type, by store
brand, and by map (with additional option
for 360° augmented reality view).
Additionally refine and sort the results by
discount value, distance, and price. - Offers additional conveniences such as
notifications, price comparison and
tracking, and a customizable interface.
PROJECT GOAL
Create an app to help consumers find the best deals in their local area.
RESEARCH ACCOMPLISHMENTS
Market Research: Anywhere between 40% and 80% of all Americans use coupons
regularly.* 42% preferred $$ off followed by % off coming in 2nd.
Competitor Research: Shopular, Honey, The Krazy Coupon Lady, Coupons.com,
RetailMeNot, Groupon, LivingSocial, ShopKick, BuyVia, Flipp,
ShopSavvy
Consumer Research: 75% of value shoppers named clothing as the item they’re most likely to buy at
discount retailers, followed by groceries (71%), home decor and furnishings
(62%), personal care and beauty products (60%) and electronics (52%)**
DESIGN ACCOMPLISHMENTS
Stakeholder & Empathy Maps:
- Anyone with who spends money, small businesses who post their offers on
platforms such as facebook and Instagram, large chain retailers - How do I save money? I don’t want to clip coupons
- How can I get the lowest price? I forgot the coupon at home
Personas & Extreme Users:
- Chrystal, married female, 47 – Suburban mom caring for her family, coupon user
- Alex, female, 28 – banker saving for her future, experienced bargain hunter
- Steve, single male, 67 – retired grandfather with fixed income and low expenses
- Bob, male, 30 – health conscious Professional, saving to buy a ring to propose
Journey Maps & User Interviews:
- Which app do you currently use for deals and offers?
- What features do you use frequently?
- How do you figure you are getting the right value for your money?
Epics and User Stories:
- We discussed how each story would tie
back to feature a user might want to use. -
Each Product Feature would tie back
to an Epic - Each Story would tie back to an Epic
Work Flows:
- Epics and User Stories were used to create high level workflows.
-
High level workflows helped identify gaps and overlaps and determine final features.
Sketches and Wireframes:
- We used sketches to visualize each view state, function and user flow before moving to wireframes and prototypes.
- Re-iterations and modifications were easiest to do at this stage.
Prototype Design:
The prototype was then designed.
Usability Testing:
WAI Easy Checks:
- Luminosity Contrast Ratio Check : 11.12:1
- Passed at Level AAA
Pilot Test:
- Corrected Prototype wires
No of Users Tested: 5
Testing:
- User Driven Scenarios
- Expectations
- Overall Impression Survey
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Launch Live Site
ROLES
User experience, interaction design, user interface design, development.
PROJECT OVERVIEW
Advantage Healthcare Systems needed a patient portal for their customers.
PROJECT GOALS
Create a responsive patient portal that can be accessed on all devices for Advantage Healthcare Systems’ patients.
RESEARCH ACCOMPLISHMENTS
Stakeholder Interviews: Interviewed the owner of the company, the marketing manager and the COO.
Market Research: Researched other patient portals on other hospitals.
User Research: Conducted user surveys and interviewed patients in the waiting room.
DESIGN ACCOMPLISHMENTS
Information Architecture: Designed dashboard, patient forms, medication record and more.
Wireframes & Prototypes: Hand sketched wireframes during the brainstorm session. Created detailed wireframe specifications using Balsamiq and hi-fidelity interactive prototypes.
User Interface Design: Designed the user interface.
Development: Developed the site using Bootstrap CSS, HTML5, JavaScript and PHP.
User Testing:Conducted user testing studies of the interactive prototype
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Launch Live Site
ROLES
User experience, interaction design, user interface design, development.
PROJECT OVERVIEW
Advantage Healthcare Systems was getting into the TeleMedicine business so needed a dashboard concept.
PROJECT GOALS
Create a responsive dashboard for patients using TeleMedicine with Advantage Healthcare Systems.
RESEARCH ACCOMPLISHMENTS
Stakeholder Interviews: Interviewed the owner of the company, the marketing manager and the COO.
Market Research: Researched other patient portals on other hospitals.
User Research: Conducted user surveys and interviewed patients in the waiting room.
DESIGN ACCOMPLISHMENTS
Information Architecture: Designed dashboard
Wireframes & Prototypes: Hand sketched wireframes during the brainstorm session. Created detailed wireframe specifications using Balsamiq and hi-fidelity interactive prototypes.
User Interface Design: Designed the user interface.
Development: Developed the site using Bootstrap CSS, HTML5 and JavaScript
User Testing:Conducted user testing studies of the interactive prototype
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